Terms & Conditions

Please read these Terms Of Use carefully before using the Website. These Terms of Use (“Terms of Use”) constitute a legally binding agreement by and between Chahna Jewels (“the Firm”) and you and/or any third party accessing the Website through your electronic device, concerning your use of the Website under the name of “www.chahnajewels.com” (“Website”). By using the Website, you represent and warrant that you have read and understood, and agree to be bound by, the Terms of Use and Privacy Policy, which is available on the Website. The Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact any business on the Website (“Users / Guests/ you”) as well as users who are registered on the Website to transact business on the Website (“Registered Users”).

Jewellery sold on the Website is made of the highest quality using the best materials. The Company prides itself in providing attention to detail and craftsmanship. Each piece is handmade and many of the pieces are one of a kind. Any similarity to designs is purely coincidental and the Firm is mindful of any copyright laws.


The Firm reserves the right, in its sole discretion, without any obligation and without any notice requirement and for any reason, to change revise or reissue the Terms of Use or Privacy Policy and to suspend and/or deny access to the Website or portions thereof. The Firm is not bound to provide you with any updates or notice of such revisions to the Terms of Use, and you should visit the Terms of Use regularly to review the applicable terms. Your continued use of the Website signifies your acceptance of any revisions and explicit renewal of your consent to such revisions. The Terms of Use control the relationship between the Firm and you. They do not create any third party beneficiary rights.


The Website provides products for sale, investment, other related information such as trading,pricing and news in relation to diamonds, gold, coloured stones, precious gems and jewellery.The Website offers services to both Users and Registered Users who wish to purchase gold,diamonds or other type of jewellery available on the Website for personal consumption. You may receive recommendations from an inhouse gemologist, a list of grade diamonds for investment or other recommended good buys. However, you agree and acknowledge the Firm does not guarantee any of these recommendations and you shall, under no circumstances, hold the Firm liable for any loss and/or damage suffered by placing reliance on these recommendations.


There is a possibility that a product ordered by a User and/or Registered User might not be available/ be out of stock at the time of/ after placing an order. This may occur before we are able to post a notification on the Website. In such cases, we will contact you directly to discuss possible options.


Data available on the Website, including prices, may be inaccurately displayed due to system errors. The Firm reserves the right to correct any and all errors when they occur. However, we do not honour inaccurate or erroneous prices. The prices on the Website are subject to change without notice. We apologize for any inconvenience that this may cause. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact our customer services department at Chahna Jewels, UG-156,157,158,159,160, Fourpoint Near Marvella complex ,Vesu, Surat – 395007 or by telephone at +91 8868866695 (available timings 11am to 7pm Monday to Saturday) or by email at shreyans@chahnajwels.com.

Diamond prices may vary from one category to another, depending on the size of the uncut diamond used in the piece of Jewellery. Economic factors such as the supply and demand of uncut diamonds in the market can also affect the price of the uncut diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for diamond prices. While the Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Firm or the expertise of those providing information via the Website.


You can purchase products available on the Website by adding them to your shopping cart, proceeding to checkout and fulfilling the payment obligations. It must be noted that orders are normally considered complete only after the payment has been received by the Firm.

The Firm requires a User/ Guest to register on the Website in the process of checking out. In addition to other mandatory information to be provided by you, you will also have to provide your Permanent Account Number (PAN) or other such documents, at the time of purchase, for purchases above INR 2,00,000/- .


1. Kindly note the following about the metal used in the products sold on the Website (there will be further specifications mentioned for each piece of jewellery on the product description section) :

a. The motifs in jewellery are set in 22 karats gold which is hallmarked

b. The stem and push back / screw back in earrings are set in 18 karat gold

c. All links in the necklaces, bracelets and earrings are set in brass /18 karat gold

d. All ring bands are set in 18 karat gold

e. The jewellery findings are either set in 18k/22k gold or brass with micron gold plating

2. Further, all clasps for the bracelets are set in brass with micron gold plating.
3. Pearls and coloured stones in all jewellery consisting of the same i.e. earrings, rings,necklaces, bracelets, maang tikka, pendants, etc., are strung on brass wires.
4. All designer pieces of jewellery i.e. base of bracelets or chains in necklaces are set in either brass or gold. However, as stated above, in point no. 1(a), all center motifs are set in 22 karat gold.
5. All pieces advertised have size/dimension in the description provided on the Website to help you visualize the actual size of the piece.


The gold weight mentioned on the Website for any product purchased may vary. Further, as per industry standards the Firm states that the total carat weight in all purchases may vary 0.05 carats from the stated weight. On the Website, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. However, it must be noted that the amount charged for gold is on the net gold weight of each item and not on the overall gross weight, barring variances. Further, it must be noted that the natural nature of gemstones used in each piece may/will vary/differ in their colour, cut, size and shape as provided in different products. These variations make each piece unique. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.


Items may appear larger or smaller than the actual size due to screen / resolution defaults andphotography variations.

Each product has a description with the height and width mentioned as well as a scale is provided to understand the actual size of the piece of Jewellery.


Every piece of Chahna Jewels is a labour of love. Each piece of Polki Jewellery is meticulously handcrafted by highly specialized craftsmen in Jaipur, Rajasthan. So, when ordering your Polki Jewellery online be patient – since you really can’t rush a work of art!

At Chahnajewels.com, you’re always assured of quality. It is the only certified Polki brand in India. Every piece of Jewellery comes with a certificate of authenticity from our inhouse laboratory – for the Polki as well as the gold thus reaffirming the genuiness of all Chahna products.

Polki is one of the hardest precious stones, and as a result needs to be set in 22 karat gold, because anything lighter would not be able to hold these stones securely. At Chahnajewels.com, Polki is set only in gold of 22-karat purity. This ensures the durability of all Jewellery pieces purchased here.

Using a proprietary rolling technique, chahnajewels.com is able to keep the weight of the elements to a minimum, thus keeping the Jewellery light and easy to wear. You are charged only for the quantity of gold and the number and size of the Polkis used in each piece.


You shall handle all purchased products with care. In order to carry out the same, you can follow the below mentioned recommendations:

1. All jewellery is presented in a gift box.
2. Gold plated wire jewellery may tarnish with time and wear. It is advisable to polish it frequently with a clean, dry cloth to avoid tarnishing. However, semi-precious stones might be required to be cleaned with a damp cloth and touch of washing liquid to make them shine. Please dry the same carefully.
3. In order to protect your gold jewellery, it is recommended to store the same in the box provided with the purchased product and must be kept in a dry, cool place. All pieces must be kept individually to avoid any scratches.
4. Do not leave your jewellery hanging on a jewellery stand to avoid tarnishing quickly.
5. Always keep your jewellery away from direct sunlight.
6. It is advisable to avoid contact with perfume, chemicals, deodorant, etc. If you do spray perfume near or directly on your jewellery, it may cause it to tarnish. Further, do not spray perfume on the part of your body where you will be wearing the jewellery as even if the perfume has dried/ evaporated, it may cause it to tarnish.
7. To maintain the condition of your jewellery and keep it looking new, always remove your jewellery when showering, swimming or when undertaking any manual or domestic work.


All complete payments need to be made online via the payment gateway only through any debit or credit cards of Indian Banks, net banking or payment wallet as provided on the Website for the order to be finalized and placed with the Firm. The User shall be responsible for payment of all applicable taxes in addition to the price of products disclosed on the Website.


By using the information, you represent and warrant that you are at least 18 years old and are otherwise capable of entering into a contract under applicable Indian laws and you are not governed by any laws that exclude or limit the disclaimers set out herein.


To access and/or use the Website, you will be required to provide certain personal information like your name, salutation, address, email address and mobile number. When you provide us with any information, the information has to be accurate and complete. Care must be taken to not impersonate anyone else or choose names that are offensive or that violate anyone’s rights. If you don’t follow these rules or if we believe the details are not correct, current, or complete, we have the unconditional right to refuse you access to or use of the Website, or take down any information or data posted by you.

You hereby authorize the Firm and/or authorized third parties to retain the information shared by you for the purpose of using the Website and for any marketing campaign of the Firm.

We will at all times assume (and by using this Website you warrant that) you have the legal capacity to enter into the agreement set out in the Terms of Use and that they will be legally enforceable against you to the maximum extent permitted by applicable law (i.e. that you are of sufficient age and mental capacity and are otherwise entitled to be legally bound in contract).


The Website and all accompanying materials incorporated by the Firm are copyrighted or protected as registered or unregistered trademarks, by the Firm and/or its licensors. All rights are reserved.

The Firm grants you the non-exclusive, non-transferable, revocable, limited right to only use the Website for your personal and non-commercial use. Any use of the Website or its content other than for personal purposes is prohibited. Unless otherwise authorized, you may not use, copy, reproduce, modify, publicly perform or display, reverse engineer, create derivative works of, sell, auction, loan, lease, rent, distribute, transfer or disclose all or any part of the Website (including, without limitation, any screenshots, videos, documentation or manuals relating to the Website) except as provided in the Terms of Use. All other rights are reserved with the Firm.

The Firm has the right to take any legal action and seek damages for any infringement of design right or copyright by anyone, including, but not limited to other jewelers.

The Firm reserves the right to suspend or disqualify or stop providing access to the Website to you if you do not comply with Terms of Use or if the Website is investigating suspected misconduct. If you have any doubts about what you can do, please contact us at shreyans@chahnajwels.com to apply for permission to reproduce the content.


Your privacy is important to us. To better protect your privacy, we provide a Privacy Policy explaining our online information practices and the choices you can make about the way your information is collected, handled, dealt with and used at or in connection with the Website. By accepting these Terms you shall also be deemed to have accepted the terms of the Privacy Policy.


You represent and warrant that:

1. You will not (a) use any product or service available on the Website for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website in any way that is unlawful, or harms the Firm or any other person or entity, as determined in the Firm’s sole discretion. In the event you want to advertise your product on the Website, please contact shreyans@chahnajwels.com.
2. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Website.
3. You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are commonly understood and used on the Internet.
4. You will not delete or modify any content of the Website, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
5. The Firm cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of the Terms of Use, and, as between you and the Firm, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
6. All information, content and material contained in the Website is the Firm’s copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to the Firm. No information, content or material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Firm’s express written permission.

Further, you agree and acknowledge that:

1. The information, content and materials available on the Website are provided on an “as is” and “as available” basis. The Firm and its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.

2. The Firm shall make all reasonable efforts to display the products on the Website as accurately as possible. However, the Firm cannot guarantee that your monitor’s display of any product color, texture or detail will be accurate. The Firm does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. The images provided on the Website are enlarged for demonstration purposes. While the Firm makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, the Firm reserves the right to refuse the sale of that item.

3. The Firm does not warrant that the functions contained in content, information and materials on the Website, including, without limitation any third party sites or services linked to the Website will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Website or the servers that make such content, information and materials available are free of viruses or other harmful components.

4. Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.


You hereby indemnify, defend and hold harmless the Firm and all persons claiming under the Firm (“Indemnified Persons”) from and against any and all losses, claims, demands, liabilities, damages, costs or expenses, including reasonable legal fees and expert witness fees, resulting from your breach of any of the provisions mentioned in these Terms of Use, representations or warranties, and/or infringement by you of materials, copyrights and/or trademarks, including any claims against you alleging misuse or unauthorized usage of the Website, data and content available on the Website and/or from your use of the Website.


If any provision of the Terms of Use are invalid, unenforceable or prohibited by law, the Terms of Use shall be considered divisible as to such provision and such provision shall be imperative and the remainder of the Terms of Use shall be valid, binding and of like effect as though such provision was not included herein.


Any failure by the Firm to exercise or enforce any right or provision of the Terms of Use shall not operate as a waiver of such right or provision.


The Terms of Use shall be governed by, construed and enforced in accordance with the laws of India. You hereby consent and submit to the exclusive jurisdiction of the courts of Mumbai, India and no other courts, for any action however so arising out of the Terms of Use.


If you have any questions, comments or concerns arising from the Website, the Privacy Policy or any other relevant terms and conditions, policies and notices or desires to provide input on the Website, material provided by another user or the use of the Website by another User, you may contact the Firm at Chahna Jewels, UG-156,157,158,159,160, Fourpoint Near Marvella complex ,Vesu, Surat – 395007 or by telephone at +91 88688 66695 (available timings 11am to 7pm Monday to Saturday) or via email at shreyans@chahnajwels.com.


If you wish to lodge any complaints for misuse or abuse of the facilities available on the Website by another User, you may contact the Firm at Chahna Jewels, UG-156,157,158,159,160, Fourpoint Near Marvella complex ,Vesu, Surat – 395007 or by telephone at +91  88688 66695(available timings 11am to 7pm Monday to Saturday) or via email at shreyans@chahnajwels.com.

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